Shipping policy

Shipping Policy

Order Processing

All orders are packed with care and processed within 1–3 business days. During busy periods, launches, or promotions, processing times may be slightly longer, but we always aim to ship as quickly as possible.

Once your order has been packed and dispatched, you will receive a confirmation email with tracking details where available.

Shipping Locations

We currently ship within the UK.
International shipping may be available on selected products and will be clearly shown at checkout.

Shipping Times

Delivery times are estimates and may vary depending on your location and the shipping service selected at checkout.

• UK Standard Shipping: typically 2–5 business days after dispatch
• UK Tracked Shipping: typically 1–3 business days after dispatch

Please note that delivery times are not guaranteed and may be affected by carrier delays, weather conditions, or events outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery method. Any applicable customs duties or import charges for international orders are the responsibility of the customer.

Tracking

Where a tracked service is selected, tracking information will be provided once your order has been dispatched. Tracking updates are managed by the courier and may take time to update after dispatch.

Lost or Delayed Parcels

Once your order has been handed over to the courier, delivery is the responsibility of the shipping carrier.

If your order appears delayed or lost, please contact us at support@shelfmadebooks.com and we’ll do our best to help investigate with the courier.

Incorrect Address

Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend it.